We are Thrasio - Builders Welcome!
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At Thrasio, we’re reimagining how to make the world’s most-loved products accessible to everyone. We work with successful sellers, using a deep understanding of rankings, ratings, and reviews – plus supply chain and marketing smarts – to transform the art and science of commerce. We estimate that 1 in 6 households has purchased a Thrasio product! And our goal is for all of those households to be truly delighted by their purchase.
What Makes Us Unique
At Thrasio, we’re in building mode: block by block we’re working together to construct a great company. What does that look like? Everyone is a leader - we lean into opportunities, not titles. We expect everyone to behave and act like a leader. Our Leadership Principles inform the ways we work together to ensure the brands, products and services we offer truly delight our customers. Everyone is a builder - whether it’s gaining marketable new skills through project sprints outside of your own function, or standing up more efficient ways of work - we’re doing it from the ground up. Everyone belongs- a sense of belonging brings us all together. We operate as One Team.
Come Join Us
About the Role
As a TikTok Shop Operations & Account Manager, you will play a critical role in managing the day-to-day operations of the TikTok shop, including collaborating with TikTok creators, adding and maintaining products, and generating reports. You’ll work with a talented team of individuals who are passionate about building a world-class technology platform and creating a unique launchpad for brand success.
Key Responsibilities:
- Assist with creator onboarding, including evaluating new creators.
- Provide support to creators by enhancing their understanding of products, seasonal trends, and keeping them informed about promotions and events we participate in.
- Establish partnerships with high-performing creators when launching new products on TikTok Shop.
- Foster engagement with creators, offering suggestions and best practices to inspire them to generate more content.
- Upload new products onto TikTok Shop, ensuring seamless integration with automatic order fulfillment systems.
- Optimize pricing strategies to strike a balance between conversion rates, revenue, and profit, while safeguarding the performance of our Amazon business.
- Maintain a good shop health score by proactively monitoring and addressing any issues.
- Actively pursue opportunities to maximize revenue and profitability on TikTok Shop through participation in events and implementation of effective promotion strategies.
- Conduct regular meetings with our TikTok Shop representative to stay up-to-date on new tools and opportunities.
- Collaborate closely with the customer obsession team to stay informed about customer service-related matters, order fulfillment challenges, and after-sales support.
- Work alongside the supply chain team to ensure sufficient inventory availability at the designated fulfillment locations.
- Generate comprehensive reports reflecting weekly revenue, costs, and profits for the entire TikTok Shop operation (this process currently involves some manual effort).
- Compile reports at the creator and/or product level to inform decision-making and guide future actions.
Required Qualifications:
- Bachelor’s degree in Marketing, Finance, Engineering, Economics, or related discipline preferred.
- Minimum 2+ years’ experience in operations, data analysis, and relationship management.
- Able to thrive in a fast-paced business environment while working effectively and collaboratively with team members.
- Knowledge of TikTok, and TikTok Shop.
- Experience with TikTok Shop is a plus.
- Fluent in English and Chinese.
What We Offer:
The chance to be part of a next-gen consumer goods company that is changing the industry- A collaborative work environment where cross-functional teams work together to solve problems and achieve common goals
- The opportunity to build together with a talented, diverse and passionate team, and the innovative technology to enable us
- We promote a "none punch in or out" work environment that allows employees to manage their schedules effectively, and maintain a healthy balance
- Competitive salary and benefits package, tremendous on the job learning opportunities.
- The freedom to "be bold", have a voice within the company and take on opportunities with less red tape
Our Commitments:
Thrasio values diversity, equity, and inclusion and is proud to be an equal opportunity employer. We welcome individuals from all backgrounds and consider all qualified applicants without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, national origin, disability, protected veteran status and any other category protected by applicable law. We strive to create an environment where everyone can thrive. We encourage applicants who meet the minimum criteria to apply, as we believe in the power of diverse perspectives and challenging assumptions.
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