As the first point of contact customers experience within OC, the primary objective of the Reception and Administration Officer is to provide high quality customer experience and administrative support to the property management and sales staff at OC’s Eastwood office.
Role Responsibilities.
- Managing the reception line by answering all incoming calls and directing through to the appropriate team member
- Effective management of property keys and liaison with external and internal stakeholders for the following functions:
- Maintenance (with external contractors/trades)
- Inspections (with inspection offers and APMs)
- Property Settlements/handover and Lease commencement
- Managing the enquiries email inbox through effectively distributing queries to the appropriate team member
- Responding to staff sales and property management related queries where appropriate
- Managing ingoing and outgoing mail for the site
- Preparation of lease packs and lease pack compliance
- Reporting on current leases within the database
- Data entry
- Management of auction materials for the site, including weekly routine audits to ensure weekend readiness
- General office duties include meeting room upkeep and calendar organization
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