Sector: Hotel & Real estate
Type of contract: Permanent Contract
Where: Brussels
About the client:
Our client has reinvented the concept of « Feel at home, away from home », with the modernity on top ! As it is so well adapted and designed to our reality, busy lives and needs, it has become the #1 Player in the Leisure & Hospitality sector in Belgium ! Currently operating around 400 flats, our client's objective is to quickly reach 550 units in operation in the BeLux. Based in Brussels, the company launched in 2012 is active in Belgian’s main cities: Gent, Antwerp, Leuven, Liège, Brussels as well as Luxemburg! With a young mindset and good fit with its environment, the company expands itself naturally and is happy to welcome soon a new talent in the team.
In short, what you’ll do :
You will be dedicated to ensure a pleasant and reliable guest experience by interacting with the guests through email, phone and social media. You’re a great match if you are customer-centric and committed to meet and exceed guests’ expectations. You’re flexible, have a can do attitude and a problem solving, result oriented mindset.
More concretely, you will :
- Receive and welcome guests (through emails, calls and notes) and ensure smooth and dependable service
- Assist guests before, during and after their stay
- Develop a thorough knowledge of the apartments and services
- Monitor guests reviews and follow up for maintaining and improving ratings
- Take and manage bookings, and promote extra services
- Liaise closely with the Housekeeping Team, and monitor special requests and needs
- Coordinate with the Call Centre Team
- Follow up on payments
- Draft concise and clear notes for the Maintenance Team
- Use reporting and monitoring tools with a view to improve operations efficiency
- Ensure the telephone standby
The job is perfect for you if :
- You have about 3 years experience in a similar role, preferably in the hotel industry
- You are motivated to make your clients happy
- You have common sense, are proactive and solution oriented
- You are able to work under pressure and you are stress resistant
- You are passionate about the Hospitality Sector
- You are bilingual in French and English, additional languages are a big plus!
The recruitment process:
- Let’s meet one of our team members and explore opportunities
- Meet Julie, HR Consultant, who will give you more details about the company and its challenges
- If it’s a match, you’ll meet Alex, the CEO and will then receive an offer
JOINING US MEANS:
- Being part of an innovative project that breaks the norms and reinvents recruitment by offering you a job + co-living accommodation included in your salary package - like a company car, but here it's a stylish accommodation!
- Saying goodbye to admin tasks, bills and high rent! Enjoy peace of mind knowing that we take care of everything, even cleaning. This means more time and purchasing power for you!
- Discovering & Learning! New languages, cultures, skills and perspectives to enrich your life,
- Regular support, coaching, and a safety net if needed, to help you succeed!
- Embracing the sharing economy and moving towards a more sustainable and environmentally-friendly mode of consumption, because time is running out for our planet!
IN SHORT, JOINING US MEAN ADOPTING A WHOLE NEW #ArtofLiving
Type d'emploi : Temps plein, CDI
Avantages :
- Aide au développement professionnel
- Aide au transport quotidien
- Chèques repas
- Éco-chèques
- Frais de logement
- Ordinateur de fonction
- Travail à domicile
Programmation :
- Lun-Ven
- Travail de jour
Types de primes et de gratifications :
- 13ème mois
- Pécule de vacances
Capacité à faire le trajet ou à déménager:
- 1040 Brussels: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Exigé)
Question(s) de présélection:
- Would you be interested by our accommodation offer included in the salary package ? (Just like a company car, but here it is a cool co-living that is offered)
Expérience:
- Customer Relation: 2 ans (Exigé)
Langue:
- Français (Exigé)
- Anglais (Exigé)
Lieu du poste : Télétravail hybride (1040 Brussels)
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